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- Local user support in Japanese
- Helpdesk (phone, Email, documents, manuals) via VPN connection
- On-site support whenever requested by our customers
- Japan business hours
- Knowledge of local solutions (e.g. Monthly Invoice)
- Local support for SAP system upgrades (e.g. Hotpacks)
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- Global Template Standards
- English Documentation in the format defined in the global Template
- Customization and ABAP coding : we adjust to the preference of our customers
- Either we directly perform customization & ABAP coding
- Or we provide detailed technical documentation, while customization & coding are performed by the Global Template Team
- Issue Follow-up
using TIM (Time Issue Management)
- Software tool developped internally to provide optimal transparency to our customers
- For each issue the assigned consultant, the analysis, the solution and the status can be viewed any time with any Webbrowser
- Weekly & Monthly progress and status
report
- Invoicing based on actual time spent in 10 minute units
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