• Local user support in Japanese
    • Helpdesk (phone, Email, documents, manuals) via VPN connection
    • On-site support whenever requested by our customers
    • Japan business hours
    • Knowledge of local solutions (e.g. Monthly Invoice)
    • Local support for SAP system upgrades (e.g. Hotpacks)
  • Global Template Standards
    • English Documentation in the format defined in the global Template
    • Customization and ABAP coding : we adjust to the preference of our customers
      • Either we directly perform customization & ABAP coding
      • Or we provide detailed technical documentation, while customization & coding are performed by the Global Template Team
  • Issue Follow-up using TIM (Time Issue Management)
    • Software tool developped internally to provide optimal transparency to our customers
    • For each issue the assigned consultant, the analysis, the solution and the status can be viewed any time with any Webbrowser
    • Weekly & Monthly progress and status report
    • Invoicing based on actual time spent in 10 minute units